Frequently Asked Questions

🛍️ Orders & Shipping

How long does it take to receive my order?

At The Wall Wardrobe, every piece of artwork is made to order to ensure the highest quality. Below is the estimated timeline for your order:

Order Processing Time

  • Once your order is placed, it enters the processing phase, where it is prepared and sent to production.
  • Processing typically takes 2-7 business days, depending on the specific product and current demand.

Shipping Methods & Delivery Times

We partner with Sensaria, our print-on-demand provider, to fulfill and ship your order. Estimated delivery times are:

  • Standard Shipping (USA): 3-8 business days after production is complete.
  • Standard Shipping (International): 10-30 business days, depending on the destination.

Once your order ships, you will receive a confirmation email with tracking information. If you have any questions or need assistance, feel free to reach out to our support team.

Do you offer international shipping?

Yes! At The Wall Wardrobe, we proudly offer international shipping so you can enjoy our artwork no matter where you are.

International Shipping Details

  • After production (which takes 2-7 business days), international shipping generally takes between 10-30 business days, depending on the destination.
  • Shipping fees are calculated at checkout and vary based on the destination and the size of your order.

Customs & Import Duties

  • International orders may be subject to customs fees, import duties, or taxes once they reach your country.
  • These additional charges are determined by your local government and are the responsibility of the recipient.

Shipping Restrictions

  • Some countries have restrictions on certain products. Please verify that canvas art prints are permitted for import before placing an order.

For more details on international shipping rates and policies, feel free to contact our support team.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Tracking Your Order

  • Check your email for the shipping confirmation message, which includes a tracking link.
  • Click on the tracking link to view real-time updates on your order’s location and estimated delivery date.
  • If you don’t see the email in your inbox, check your spam or promotions folder.

What if I didn’t receive a tracking number?

  • Orders typically take 2-7 business days to be processed before shipping.
  • If it has been longer than 7 business days and you haven’t received a tracking number, please contact our support team for assistance.

If you have any concerns about your order's delivery, feel free to reach out to our contact form for further assistance.

What if I entered the wrong shipping address?

If you realize that you've entered the wrong shipping address, please contact us as soon as possible. We may be able to update your order before it is processed.

Can I Change My Address After Placing an Order?

  • If your order is still in the **processing stage** (within the first 2-7 business days), we may be able to update your shipping details. Contact our contact form immediately.
  • Once an order has been shipped, we **cannot** change the delivery address.

What Happens If My Order Ships to the Wrong Address?

  • If the package is returned to us due to an incorrect address, we can reship it to the correct address, but additional shipping charges may apply.
  • If the package is **delivered to the wrong address** due to an incorrect entry at checkout, we are not responsible for replacing or refunding the order.

To avoid any issues, please double-check your shipping details before completing your order. If you need assistance, reach out to our contact form as soon as possible.

🖼️ Product Information

What materials are used for your canvas prints?

At The Wall Wardrobe, we use high-quality materials to ensure that every canvas print is durable and visually stunning.

Canvas Material

  • Our prints are made using **premium cotton-blend canvas** for a textured, professional finish.
  • The canvas is **scratch-resistant, fade-resistant, and archival-grade**, ensuring long-lasting quality.

Frame & Mounting

  • Our canvas prints are stretched over **solid wood frames**, providing a sturdy and ready-to-hang piece.
  • Each print comes with **pre-installed hanging hardware** for easy wall mounting.

Ink & Print Quality

  • We use **high-quality, eco-friendly inks** that are vibrant and resistant to fading.
  • Each print is created with **giclée printing technology**, delivering museum-quality artwork with stunning detail and color accuracy.

For more details on our canvas materials and printing process, feel free to contact our contact form.

What sizes are available for your artwork?

At The Wall Wardrobe, we offer a variety of canvas sizes to fit different spaces and design preferences. Each artwork is available in specific sizes based on its composition to maintain the best visual appeal.

Available Canvas Print Sizes

Landscape Sizes:
  • Small: 10" x 8", 14" x 11", 16" x 12"
  • Medium: 18" x 12", 20" x 10", 20" x 16", 24" x 16", 24" x 18", 24" x 20"
  • Large: 30" x 20", 30" x 24", 36" x 12", 36" x 24", 40" x 30"
  • Extra Large: 48" x 32", 60" x 20"
Portrait Sizes:
  • Small: 8" x 10", 11" x 14", 12" x 16"
  • Medium: 12" x 18", 10" x 20", 16" x 20", 16" x 24", 18" x 24", 20" x 24"
  • Large: 20" x 30", 24" x 30", 12" x 36", 24" x 36", 30" x 40"
  • Extra Large: 32" x 48", 20" x 60"

Canvas Depth

  • All canvas prints have a 1.25-inch depth, giving them a gallery-style look.

Size Availability & Cropping

  • Size availability depends on the artwork’s aspect ratio and whether it can be resized or cropped without losing its intended composition.
  • Landscape artwork is always offered in landscape aspect ratios, and portrait artwork is always offered in portrait aspect ratios.

If you're unsure about the best size for your space, feel free to contact our support team via our contact form.

Are the colors on the prints exactly as shown on the website?

We strive to ensure that the colors on our website accurately represent the final product, but slight variations may occur due to different factors.

Factors That May Affect Color Accuracy

  • Screen Calibration: Colors may appear slightly different depending on your screen settings, brightness, and display type.
  • Printing Process: We use high-quality giclée printing with vibrant, fade-resistant inks. However, some colors may look slightly different on canvas than on a backlit digital screen.
  • Lighting Conditions: The way a print appears can vary based on the lighting in your home or office.

Quality Assurance

  • Our production process ensures that all prints meet a high standard of color accuracy and vibrancy.
  • We recommend viewing our artwork on multiple devices to get a more accurate representation before purchasing.

If you have any concerns about color accuracy, feel free to reach out to us through our contact form, and we’ll be happy to assist you.

Can I request a custom design or modification?

At The Wall Wardrobe, we currently do not offer custom design requests or modifications. Each piece of artwork is curated and created to maintain its intended artistic vision.

Why We Don't Offer Customizations

  • Our artwork is designed with specific compositions, color palettes, and details that are carefully crafted to maintain visual balance.
  • Print sizes and formats are optimized to ensure the best possible quality without distortion or cropping issues.

Alternative Options

  • We frequently update our collections with new designs. If you're looking for a specific theme or style, keep an eye on our latest releases.
  • Let us know what you're looking for! While we don't take custom requests, we value customer feedback and may consider adding similar designs in the future.

If you have any questions, feel free to reach out through our contact form.

📦 Returns & Refund

What is your return policy?

At The Wall Wardrobe, all our products are made to order, which means we do not accept returns or exchanges unless the item is defective or damaged.

Returns & Refunds Policy

  • We do not accept returns for buyer’s remorse or mistaken orders.
  • If your order arrives damaged or defective, we will provide a replacement or refund.
  • To report an issue, you must contact us within 30 days of receiving your order.

How to Request a Replacement or Refund

  • Provide your order number and a clear photo showing the damage or defect.
  • Our team will review your request and provide the next steps.

If you experience any issues with your order, please contact us through our contact form so we can assist you.

What should I do if my order arrives damaged?

We take great care in packaging our artwork, but if your order arrives damaged, we’re here to help!

Steps to Report a Damaged Order

  • Contact us within 30 days of receiving your order.
  • Provide your order number and a clear photo showing the damage to the artwork and packaging.
  • Once we verify the issue, we will send a replacement at no extra cost or issue a refund if necessary.

Important Notes

  • We do not accept damage claims after 30 days from the delivery date.
  • Minor variations in color or size are not considered defects, as all artwork is made to order.

To report a damaged order, please submit your request through our contact form, and we’ll make it right!

Do you offer refunds or replacements for lost or stolen packages?

We understand how frustrating it can be if a package is lost or stolen. While we are not responsible for lost or stolen shipments once they have been marked as delivered, we will do our best to assist you.

Lost Packages

  • If your package is lost in transit and has not been marked as delivered, please contact us.
  • We may be able to file a claim with the shipping carrier and arrange a replacement or refund depending on the situation.

Stolen Packages

  • If your package has been marked as delivered but you did not receive it, please check with neighbors or your local post office.
  • Unfortunately, we cannot offer refunds or replacements for stolen packages.
  • We recommend filing a claim with the carrier or reporting the theft to local authorities.

If you believe your package is lost, please reach out to us through our contact form, and we will do our best to assist you.

Can I cancel my order after placing it?

Since all of our artwork is made to order, we can only accept order cancellations within a limited time frame.

Cancellation Policy

  • Orders may possibly be can be canceled within 12 hours of purchase.
  • Once your order has been sent to production, we are unable to cancel or modify it.

How to Request a Cancellation

  • If you need to cancel your order, contact us as soon as possible.
  • Include your order number and request in the message.

To request a cancellation, please reach out through our contact form. We’ll do our best to assist you!

💳 Payments & Discounts

What payment methods do you accept?

At The Wall Wardrobe, we offer a variety of secure payment options to make your shopping experience smooth and hassle-free.

Accepted Payment Methods

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Payments: PayPal, Apple Pay, Google Pay
  • Shop Pay: Secure checkout with saved payment details for faster purchases

Secure Payment Processing

  • All transactions are encrypted and processed securely.
  • We do not store or have access to your payment information.

If you experience any issues with payment, please reach out to us through our contact form, and we’ll be happy to help.

What payment methods do you accept?Do you offer discount codes or promotions?

Yes! At The Wall Wardrobe, we offer discount codes and special promotions to make your shopping experience even better.

Current Discount for New Customers

  • Sign up for our newsletter and receive 10% off your first order.
  • Use code SIGNUP10OFF at checkout.

VIP Rewards Program

  • Customers who spend $750 or more automatically gain VIP status.
  • VIP members receive an exclusive 20% discount code on their next future purchase.
  • The discount code has no minimum or maximum spending limit and never expires.
  • VIP members may also receive early access to new collections and exclusive deals.

Other Promotions

  • We occasionally run seasonal sales and special offers.
  • Follow us on social media or subscribe to our newsletter to stay updated on exclusive deals.

How to Apply a Discount Code

  • Enter your promo code at checkout in the designated discount field.
  • Only one discount code can be used per order.
  • Discount codes cannot be applied after an order has been placed.

If you have any issues applying a discount or questions about our VIP rewards, please reach out to us through our contact form, and we’ll be happy to assist you.

Can I use multiple discount codes on one order?

Only one discount code can be applied per order at The Wall Wardrobe. Our system does not allow stacking multiple promo codes.

Discount Code Policy

  • You may apply one discount code per transaction.
  • Discounts cannot be combined with other promotions, sale items, or automated discounts.
  • Some discount codes may have expiration dates or restrictions.

How to Choose the Best Discount

  • If you have multiple codes, we recommend using the one that provides the best savings.
  • Sign up for our newsletter or follow us on social media to receive updates on future promotions.

If you have any questions about discount codes, please contact us through our contact form.

📢 Marketing & Social Media

Where can I follow The Wall Wardrobe on social media?

Stay connected with The Wall Wardrobe and get updates on new arrivals, exclusive promotions, and design inspiration by following us on social media!

Find Us Online

Why Follow Us?

  • Get notified about new collections and limited-time discounts.
  • See how our artwork looks in real spaces with customer photos.
  • Stay inspired with home decor ideas and creative styling tips.

For any questions, feel free to reach out through our contact form.

Do you collaborate with influencers or offer affiliate partnerships?

Yes! We love working with influencers, content creators, and affiliates who share our passion for art and home decor.

Influencer Collaborations

  • We partner with influencers who have a strong presence in home decor, art, and lifestyle niches.
  • Opportunities may include free artwork, exclusive discount codes, and commission-based partnerships.
  • Collaborations are reviewed on a case-by-case basis based on audience engagement and alignment with our brand.

Affiliate Program

  • Earn commissions by promoting our artwork through your website, social media, or blog.
  • Affiliates receive a unique referral link to track sales and earnings.

How to Apply

  • If you're interested in collaborating or joining our affiliate program, reach out through our contact form.
  • Provide details about your social media presence, audience size, and why you’d like to partner with us.

We look forward to working with you!

📡 Technical & Support

Do you have a digital version of your artwork for download?

At The Wall Wardrobe, we currently do not offer digital downloads of our artwork. All of our designs are exclusively available as high-quality canvas prints.

Why We Don’t Offer Digital Downloads

  • Our artwork is designed to be professionally printed on canvas for the best visual and durability standards.
  • By keeping our designs exclusive to canvas prints, we ensure that each piece maintains its intended quality and presentation.
  • We want to provide a ready-to-hang, hassle-free experience without requiring customers to handle printing on their own.

Alternative Options

  • We are always expanding our product offerings, so digital versions may be considered in the future.
  • If you have specific needs or requests, feel free to share your thoughts with us!

If you have any questions, please reach out to us through our contact form.

My discount code isn’t working—what should I do?

If you're having trouble applying a discount code at checkout, here are a few common reasons and how to fix them.

Common Issues & Solutions

  • Code Expired: Some discount codes have expiration dates. Check the promotion details to ensure the code is still valid.
  • One Code Per Order: Only one discount code can be used per transaction.
  • Case-Sensitive: Ensure the code is entered exactly as provided, including uppercase and lowercase letters.
  • Minimum Purchase Requirement: Some codes require a minimum order value. Double-check the promotion details.
  • Product Exclusions: Certain discounts may not apply to sale items or specific collections.

Still Having Trouble?

  • Try using a different browser or clearing your cache.
  • Double-check that you haven’t already used the code on a previous order.

If you’re still experiencing issues, please contact us through our contact form, and we’ll be happy to assist you.

How can I contact customer support?

We’re here to help! If you have any questions, concerns, or need assistance with an order, you can easily reach us.

How to Contact Us

  • Visit our contact form and submit your inquiry.
  • We typically respond within 24-48 hours, Monday through Friday.

What We Can Help With

  • Order status, tracking, and shipping updates
  • Returns, replacements, or damaged orders
  • Discount code issues
  • General product and store inquiries

We value our customers and strive to provide the best service possible. If you need assistance, don’t hesitate to reach out!